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Frequently Asked Questions

1

How far in advance should I begin planning and reserving rentals for my event?

2

Do I need an appointment?

3

What if there is damage to the items?

4

Do I need to wash tableware and food service items before use?

5

Do I need to clean items before returning?

6

Do I need to launder the linens before returning?

7

How much of an item should I reserve if I only have an estimated number of guests?

8

Do you deliver and set up?

9

How do I know what time my order will be delivered?

10

How do I make a reservation?

11

What is the Deposit?

12

What forms of payment are accepted?

13

Is there a minimum order?

14

What if I need to make changes?

15

What if I need to cancel my reservation? (Also see separate policy for tents.)

16

What if I need to cancel my tent reservation?

17

How long is the rental period?

18

What size tent do I need?

19

What if my order is missing an item or something is broken?

20

What if I have a problem with my equipment?

21

When do I get my refund?

We'd Love to Hear from You!

Call 608-846-5004 for reservations, questions, or to schedule an appointment.